[GTALUG] Boeing India software engineers

[Alex Volkov]

There's an excellent Reply All episode about exactly this -- where a 
journalist dives deep into figuring out how one of these scams work and 
who is behind it.

https://www.gimletmedia.com/reply-all/long-distance

On 2019-03-12 10:51 p.m., Howard Gibson via talk wrote:
> On Tue, 12 Mar 2019 21:25:22 -0400
> James Knott via talk <talk at gtalug.org> wrote:
>> Several years ago, many companies decided to cut costs by moving help
>> desks etc. to India.  Many have come to regret that decision, due to the
>> poor quality "help".  In another thread, I mentioned how many put cost
>> ahead of value and we get garbage as a result.
> James,
>
>     Is Microsoft paying the Microsoft help-desk peole who call me to fix my Microsoft networking problems?  [Ctrl][r] does not seem to work!
>