Teksavvy modem reliability

[Alex Beamish]

My girlfriend has been a Teksavvy customer for about five months, and is
currently having an issue with her modem. She has now been without service
for a few days; Bell visited and confirmed that the outside wiring is fine.

I don't know the model number, but it's a black unit with green lights, if
that helps. Thoughts?

Alex
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