[OT] Continuing Rogers Internet Problems

[Alex Gabriel]

This would be my recommendation as well.

You can use the ARIN database to determine who controls which IP range, in
the event there isn't a name in the traceroute result.

If the problem begins before the packet enters the Rogers network, the only
option would be to notify the company responsible for maintaining the
problem gateway. I'm uncertain whether this would produce tangible results
but it's worth trying anyway.

Alex Gabriel
On Jul 23, 2012 10:23 AM, "Stephen" <stephen-d-bJEeYj9oJeDQT0dZR+AlfA at public.gmane.org> wrote:

> I need some help from the network experts here.
>
> Losing a packet is now rare, but some have times two orders of magnitude
> higher than most of the stream:
>
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=1 ttl=58
> time=11.5 ms
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=2 ttl=58
> time=24.9 ms
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=3 ttl=58
> time=9.22 ms
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=4 ttl=58
> time=276 ms
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=5 ttl=58
> time=836 ms
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=6 ttl=58
> time=8.83 ms
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=7 ttl=58
> time=9.31 ms
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=8 ttl=58
> time=10.6 ms
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=9 ttl=58
> time=8.93 ms
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=10 ttl=58
> time=9.99 ms
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=11 ttl=58
> time=22.5 ms
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=12 ttl=58
> time=16.0 ms
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=13 ttl=58
> time=4054 ms   *****************************
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=14 ttl=58
> time=3058 ms   *****************************
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=15 ttl=58
> time=2060 ms   *****************************
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=16 ttl=58
> time=1079 ms   *****************************
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=17 ttl=58
> time=79.4 ms
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=18 ttl=58
> time=9.84 ms
> 64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=19 ttl=58
> time=10.1 ms
>
>
> This still creates havoc when downloading a large file or watching a
> YouTube video.
>
> Before I call Rogers again, I am seeking advise on how to address this
> issue with them. I am concerned that they will say that as long as all the
> packets arrive there is no problem.
>
> Thanks
>
> --
> Stephen
> --
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