Rogers high-speed internet

[James Knott]

Charles philip Chan wrote:
> On 22 Jan 2007, james.knott-bJEeYj9oJeDQT0dZR+AlfA at public.gmane.org wrote:
>
>   
>> Incidentally, I'm on Rogers at home and have the misfortune of having
>> to deal with Sympatico at work.  
>>     
>
> I am on Sympatico, and I have to admit that their help desk is
> useless. I once called them to inform them that one of their email
> servers is down, and the tech keeps trying to "help" me setup "Outhouse
> Excuse" (I told them I use Linux).
>
>   
>> Rogers is much better from a reliability and performance perspective.  
>>     
>
> Sympatico is not too bad if you can support yourself. Although the speed
> is slower than cable, but the speed is constant since I don't have to
> share my connection with the whole neighbourhood.
>
>   
While you don't share the pair of wires to your home, you do start
sharing at the DSLAM, back at the CO.  For example, I did some work for
Sprint, a couple of years ago on their DSL.  You've got 192 (IIRC) DSL
lines sharing 2 DS3's (about 45 Mb each).
>> The help desk, while not supporting Linux is actually quite helpful,
>> unlike that so called help desk that Sympatico provides.
>>     
>
> I had some pretty bad experiences with them when trying to help a
> friend. Unfortunately there is really no good tech support at the larger
> ISP's since the calls are monitored and they have to read from a script.
>   

One big difference at Rogers is you can escalate to someone more
knowledgeable.  At Sympatico, if you try to escalate, they'll hang up on
you.  I've had that experience, while working on a business account,
where Bell was the prime contractor!  Further, if you can't click on the
"Start Button", they won't help you.  Since I'm working with networking
equipment that connects directly to the ADSL modem, there's no Start
Button available and therefore no help.  Unlike Rogers, they won't even
attempt to help.

>   
>> Further, your host name, which is derived from your modem and computer
>> MAC addresses, never changes.  This means you can always reach your
>> computer from elsewhere, using it's host name.
>>     
>
> Which is of no use since their TOS forbids servers, IIRC.
>   
I use it for VPN access to my home network, not running a "server". 
According to what I read on their website a while ago, that's acceptable
use.


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