TOC Linux

[Rick Tomaschuk]

Just voicing MY experiences working around the GTA. I know I'm not alone
in dealing with unwieldy and arrogant users. I wish someone had warned
me of these people and how to deal with them BEFORE I was sent out in
the field when I first started out...
Cheers!
RickT
http://www.TorontoNUI.ca

On Tue, 2006-03-07 at 08:20 -0500, Duncan MacGregor wrote:
> On March 7, 2006 12:15 am, Tim Writer wrote:
> > In my experience, if you treat people like idiots, they will (usually) act
> > like idiots. If you treat people like they're smart, they will work harder
> > to gain understanding. Windows treats people like they're stupid and you
> > see the result.
> 
> When you work with people, it is a good idea to come to terms with specialties 
> and experience.
> Your clients are always smart, but they have different specialties from you. 
> You need to use your specialty to help them in their specialty. You need to 
> establish a mutual understanding that change is not effortless, and not best 
> undertaken alone.
> 
> Clients feel guilty that the solutions to problems they face alone are not 
> self-evident. Be cooperative.
> 
> They are embarrassed to ask for your help, so put them at ease.
> 
> Avoid technological pissing contests; they are not helpful. Just don't play 
> that game. Get on your client's side and be helpful.
> 
> Avoid buzzwords altogether, as a rule. Share buzzwords with your clients as 
> you would share ammunition. 
> 
>  You need a relationship with your clients in which they are able to benefit 
> from your experience and your expertise.
> --
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--
The Toronto Linux Users Group.      Meetings: http://tlug.ss.org
TLUG requests: Linux topics, No HTML, wrap text below 80 columns
How to UNSUBSCRIBE: http://tlug.ss.org/subscribe.shtml