Rogers connection problems

[Joseph]

John,
I had a similar problem with the RCA cable modem. 
I also thought that it was the cable connection but it turned 
out to be the power adapter connection that was intermittent.
I brought it back to the Rogers store and I was given a new 
webstar by scientific-Atlantic.
Joseph 


-----Original Message-----
From: owner-tlug-lxSQFCZeNF4 at public.gmane.org [mailto:owner-tlug-lxSQFCZeNF4 at public.gmane.org] On Behalf Of John
McGregor
Sent: Thursday, January 05, 2006 7:12 PM
To: tlug
Subject: [TLUG]: Rogers connection problems

Since Boxing Day, I've been having connection problems with Rogers' high
speed internet -- I keep losing the connection. Sometimes it re-establishes
itself only to almost immediately fail within a few minutes or in what seems
to be a random pattern, it will stay connected for hours at a time. I can
also temporarily re-establish a connection by removing the cable connection
from the modem, waiting a minute or two, and then re-attaching the cable --
this usually gives me enough time to download email or send any that I have
prepared in advance (like this one :P). Am I right in thinking that the
modem, a Motorola Surfboard SB5100 is likely kaput and needs to be replaced?
Is there another possible cause that I should have the Rogers tech (coming
on Sat.) investigate? Are there any other Rogers customers in the
Bayview/Eglinton area on the list that have been having similar problems?

TIA

John

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