Beware: NetGEAR hangs up on customers and does not support Linux!

[Marc Lijour]

On Monday 09 May 2005 11:36, Lennart Sorensen wrote:
> On Sat, May 07, 2005 at 03:23:39AM -0400, Marc Lijour wrote:
> > I have a classical set up with a home build router a DMZ and the private
> > LAN where the switch is. I just bought this 100Mbps switch as a
> > replacement for a 10Mbps I had.
> >
> > When I plug it in it just does not work. I see the link LED on, fine.
> > Now because my eth card here is set up with both a IP and IPv6 I wonder
> > if the switch tries to discard anything but IPv6. Could that explain the
> > problem?
>
> So what type of network cards?  Are you sure the cables are working?

This switch is a replacement for another one. 
I plug it in: the network is down.
I plug the older one back in: the network is up.

> I highly doubt IPv6 has anything to do with it, since a switch doesn't
> even work at a high enough layer to understand any version of IP.

Confirmation from NetGEAR.
I don't understand either but there is an error message.

>
> > I am pretty disappointed with NetGEAR. First the tech guy seems to have a
> > hard understanding what the router is and where it is. Then he discards
> > quickly any technical info I can give him. Finally he tells me that they
> > don't support Linux. It is written on the box Linux compatible, my device
> > is not working, and that does not seem to bother him a little. The guy
> > just cut the line and moves to the next customer (that last part is just
> > a guess).
>
> You were about to ruin his average call length.  Can't have that when
> the measure of how good you are is how many calls you can get through in
> an hour (apparently measuring customer satisfaction and actual problems
> solved is much too hard, and difficult so show how you are saving money
> with.  If you handle more calls per hour, obviously you are being more
> efficient and saving money (hey if they call back about the same
> problem, it's a new call and someone else's problem right?).

Ok. I should take it less personnally then :-)

>
> Lennart Sorensen
> --
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