[GTALUG] Landline and Bell revisited.

[Evan Leibovitch]

>
> Doesn't Bell have a department for helping people with medical issues?
> Seems to me they used to.
>

Reading the original post would remind one that Karen has already had
multiple interactions with Bell. Most have been negative, and she has
referred to some as "retaliatory". In other words, these paths have been
tried and failed.

How do you know it's Bell's problem.  All we know is something changed when
> she moved.
>

Did Karen's equipment change? No.
What is different is the analog signal that worked in her old environment
but not the new.
This issue is beyond Karen's ability to solve on her own. If not her, then
who else?

I have fibre in my neighborhood (less than 20 years old), and yet I still
have a supported POTS line wired through my house that works with old
phones.
So we know Bell is able to supply a D-to-A facility in at least some modern
locations. If Karen's new location cannot do this then IMO they're breaking
backwards capability. Maybe it's Bell, maybe it's the wiring in her
building, but it's not Karen. In any case this situation arguably
contravenes Canadian laws on accessibility IMO unless Bell can find an
all-digital solution that addresses Karen's needs.

- Evan
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