[GTALUG] Landline and Bell revisited.

[James Knott]

On 2023-09-07 13:35, Dhaval Giani via talk wrote:
>
>
>     So far the engineering-based problem-solving I've witnessed in
>     this thread has amounted to "you can't get there from here".
>     Explaining how Bell's system works now does zero to solve Karen's
>     technical issues, let alone the quality of the customer-service
>     response to her actions to date.
>
>
> No, a lot of the questioning has been about - this is what is 
> happening. So where is the gap?

As someone with a lot of experience in telecom, I do not understand what 
her problem is.  If I can't understand it, I can't fix it.  I can 
understand CODECs that might cause distortion, I can understand having a 
crappy phone, but I cannot understand why she thinks an analog line is 
what she needs, when it's unlikely she's had a real analog line for many 
years.
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