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<div class="moz-cite-prefix">On 2023-09-07 13:35, Dhaval Giani via
talk wrote:<br>
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<div
style="font-family:tahoma,sans-serif;color:rgb(11,83,148)">So far the
engineering-based problem-solving I've witnessed in this
thread has amounted to "you can't get there from here".
Explaining how Bell's system works now does zero to
solve Karen's technical issues, let alone the quality of
the customer-service response to her actions to date.<br>
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<div>No, a lot of the questioning has been about - this is what is
happening. So where is the gap?</div>
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As someone with a lot of experience in telecom, I do not understand
what her problem is. If I can't understand it, I can't fix it. I
can understand CODECs that might cause distortion, I can understand
having a crappy phone, but I cannot understand why she thinks an
analog line is what she needs, when it's unlikely she's had a real
analog line for many years.<br>
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