[GTALUG] Landline and Bell revisited.

[Evan Leibovitch]

On Thu, Sep 7, 2023 at 11:40 AM James Knott via talk <talk at gtalug.org>
wrote:


> > Bell faces human rights complaint over allegations of inaccessibility for
> blind customers
> > https://globalnews.ca/news/9373449/bell-human-rights-complaint/
>
> This is about what Bell is not providing, even though other companies do.
> However, this is current technology, not obsolete, which Karen seems to
> need.
>

I call shenanigans on that perspective.

Given the nature of our group it is natural that some here will see the
issue as merely one of choice and pace of technology, but IMO it must be
seen as a broader issue of problem-solving. If Karen's accessibility needs
require analog service in 2023, then that service is not obsolete merely
because it's convenient for Bell to declare it so. In making a transition
to digital it is Bell's responsibility to either:

   - provide a complete working solution to Karen's needs that can be
   accomplished purely digitally
   - use whatever means required internally to maintain (what is seen in
   her home as) analog service

Given its regulated monopoly in last-mile connectivity, the onus is on Bell
to provide a solution to the problem that it caused.

- Evan
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