[TLUG]: Teksavvy modem reliability

[Alex Beamish]

It turns out modem is a ZyXel VSG 1432-B101; Teksavvy finally brought a
replacement modem which also didn't work. Finally some bright light at Bell
said, "Oh, there's an adjustment we can make at the C.O.", re- profiled the
connection, and bingo, the Internet connection was back.

Does anyone know what they might have adjusted? I have no idea how rare
that might be, but it seems it would be much more convenient than sending a
Bell truck out to the customer location.

Cheers,

Alex
 On May 3, 2013 6:48 PM, "dbmacg-HLeSyJ3qPdM at public.gmane.org" <dbmacg-HLeSyJ3qPdM at public.gmane.org> wrote:

> Teksavvy should be able to confirm the reliability from their end.
>
> Sent from my HTC
>
> ----- Reply message -----
> From: "Alex Beamish" <talexb-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org>
> To: "TLUG" <tlug-lxSQFCZeNF4 at public.gmane.org>
> Subject: [TLUG]: Teksavvy modem reliability
> Date: Thu, May 2, 2013 12:06
>
>
> My girlfriend has been a Teksavvy customer for about five months, and is
> currently having an issue with her modem. She has now been without service
> for a few days; Bell visited and confirmed that the outside wiring is fine.
>
> I don't know the model number, but it's a black unit with green lights, if
> that helps. Thoughts?
>
> Alex
>
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