Conversation with Rogers

[James Knott]

Maxcess wrote:
> Holly Shit!
> Does Rogers use an AI now!?
> Tracey's comments are so robotic!

I find they're not allowed to deviate from the official line.  I have 
been using SSL/TLS with them for quite a while.  I recently discovered 
that the Yahoo digital certificate (Rogers uses Yahoo for email) had 
expired, which causes a warning message when I tried to send an email.  
While I allowed the exception, I first tried to report this via Yahoo, 
but Rogers customers are supposed to go through Rogers support.  They 
insisted that SSL/TLS was not supported.  When I pointed out that such a 
policy would leave customers using public WiFi hot spots vulnerable to 
snooping they insisted that plain SMTP was all they support.  In the 
end, I wound up opening a Yahoo account and reporting the issue that way 
and the certificate was updated within a few days.


In general, I find Rogers support to be OK and much better than Bell, 
but some times they get stuck on bad policy, instead of providing 
appropriate support.
--
The Toronto Linux Users Group.      Meetings: http://gtalug.org/
TLUG requests: Linux topics, No HTML, wrap text below 80 columns
How to UNSUBSCRIBE: http://gtalug.org/wiki/Mailing_lists