How to win friends

[phiscock-g851W1bGYuGnS0EtXVNi6w at public.gmane.org]

Me: Your web page crashed when I was trying to order parts.

Future Electronic Support Person: What were you doing when it crashed?

M: Well, the first time, I entered a purchase order number with a dash in it.

F: You can't do that.

M: Shouldn't you fix your web page so that you *can* do that? Or warn the
customers that they can't do that?

F: I will report your problem to our IT department.

M: Do you have some sort of system that catches these crashes and
automatically reports them to the software people?

F: No, We prefer our customers to report problems to us. What happended on
the second crash?

M: I have no idea. I had just completed the address information and
selected checkout. The screen filled with technical error messages. I hit
the back button and my information was erased. I don't have these problems
on the web pages of other companies.

F: Well, all company web pages have their quirks..

M: I don't have these problems on the Digikey, Avnet, Mouser or Newark
order pages. Can I please speak to a human being who can take my order?

F: I will refer you to a sales agent. However, you should be warned that
some of the prices may be higher, and minimum quantity requirements may be
higher.

==================================================

Doesn't that conversation give you the warm fuzzies? Don't you really want
to deal with them again?

I thought so.




-- 
Peter Hiscocks
Syscomp Electronic Design Limited, Toronto
http://www.syscompdesign.com
USB Oscilloscope and Waveform Generator
647-839-0325

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