:[OT] US repair / replacement - "linuxy" smartphones

[Tyler Aviss]

On Thu, Jan 28, 2010 at 3:04 PM, S P Arif Sahari Wibowo
<arifsaha-/E1597aS9LQAvxtiuMwx3w at public.gmane.org> wrote:
> On Thu, 28 Jan 2010, Tyler Aviss wrote:
>>
>> I've had stuff come up from the US from them and other eTailers with a
>> Canadian presence, but never been hit with the duties in those cases.
>
> I believe cell-phones have no duties, but should pay taxes (GST and probably
> PST or HST depend on which province it goes). The issue is whether brokerage
> fee will be charged.
>
>> What gets me is when I send stuff for repair/replacement in the US. You
>> have to be *really* careful with the return documentation otherwise you
>> might get nicked at customs as if it were a new item instead of returning a
>> repaired item you already paid for.
>
> Can you share how to make sure the documentation is proper?
>
> Thanks!
>
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In most cases I get the repair-centre to make sure to document the
shipment as a "return of repaired item" or something to that effect.
Oftimes it may also help to include the shipping/tracking code of when
you originally sent it to the shipper.

If you still get dinged with duties then showing the original
receipt/tracking (for when you sent it in) will usually get your money
back, it just takes quite awhile.
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