MS Customer Support

[Hugh Gamble]

Darryl Moore wrote:
> Since I'm not sure anyone has done a curses port of openoffice,
I've worked with the curses port of MS Office (for Unix/Xenix) but that
was some years ago.

>   
>>
>>     
>>> Howard Gibson wrote:
>>>       
>>>> On Sat, 3 Oct 2009 11:33:57 -0400 Duncan MacGregor <dbmacg-HLeSyJ3qPdM at public.gmane.org>
>>>> wrote:
>>>>
>>>>         
>>>>> Has *anybody* ever had a satisfactory solution to a problem they
>>>>> presented  to MS customer support?
>>>>>
>>>>> How much did it cost you? Just   asking.
>>>>>           
I've always had successful resolution of actual bug reports, as a
developer. For free.
Granted, it can take a while with any company that big.
Usually the resolution isn't until the next update cycle.

For user issues the resolution, or lack thereof, usually lies with the
VAR chain.
MS gets blamed when the smaller ones go out of business
or just provide poor quality service.
They're aware of that problem and are doing their best to ameliorate it,
given contractual limitations.

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