google weighs in on bell throttling

Andrej Marjan amarjan-e+AXbWqSrlAAvxtiuMwx3w at
Thu Jul 10 23:40:12 UTC 2008

On July 8, 2008 10:24:39 pm Evan Leibovitch wrote:
> Andrej Marjan wrote:
> > Frankly, it's not surprising that Rogers is doing this much better than
> > Bell. In my experience, Bell is an embodiment of incompetence and
> > belligerent disdain for their customers. Sometimes it feels like Bell
> > reps go out of their way to provide poor service.
> The customer reps -- who are outsourced to somewhere on the other side
> of the world -- don't have much to work with. Anything that deviates
> from specific scripts and decision trees requires long waits and often
> shrugged shoulders, but I can't take it out on the poor folks at the
> other end of the line.

That's true today, but what I'm describing has been going on at Bell for 
decades, since long before outsourcing was an option. Bell has an entrenched 
corporate culture of monopoly, and the current oligopoly market situation 
gives them no reason to change.
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