DSL service [was Re:TLUG Mail list archives?]

[Evan Leibovitch]

phiscock-g851W1bGYuGnS0EtXVNi6w at public.gmane.org wrote:
> I wonder if the Sympatico service is any better than the other ISPs? You
> could then see this as a strategy to drive customers into Bell's embrace.
>   
All I can tell you from my experience is that Bell's support, bad as it
was, is now far worse since they've offshored it.

In multiple support calls over the last few weeks -- some for business
clients, some for friends with Sympatico -- I get put on hold every time
I ask a question, I have a hard time with some of the accents, and the
latency of the phone call is a noticable irritant. In one call, the
operator gave me incorrect information, only to correct herself just as
I was ending the call.

Yeah, Rogers support isn't that great either. But it's award-winning
next to Bell.

- Evan

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