[OT] Something about that Greenwich meridian

[Brice Chaffin]

Paul King wrote:
> Yesterday (Friday) evening I call Sympatico to cancel my internet service (they 
> never seem to be around when I call them; at Bell World at Square One Mall, I 
> was told to phone 310-SURF to cancel my service rather than bother them_, and I 
> was told by their tech support (the only ones who picked up the phone at that 
> number) that the business office was closed, and to call back "tomorrow". I 
> observed that "tomorrow" is Saturday. "Are they really open on Saturday?" I 
> asked politely. Some confusion ensured for a few seconds, then "Oh, yeah, you 
> have to call on Monday".
>
> I don't think this was absent-mindedness. This was more like: she checks her 
> calendar, then she checks the Sympatico office hours, then oh, yeah: they're 
> closed on Saturday. My impression is that she made a rushed remark so she can 
> reach her call quota (otherwise these call centres get rid of them), then she 
> has to spend extra time to correct her error.
>
> If that was a real Bell employee (someone on Bell's payroll working in Canada), 
> that kind of gaffe would be unheard-of (granted, they bungle up other things, 
> but they NEVER make mistakes regarding the times they are off work). The kind 
> of money Bell seems to be saving by outsourcing their call centre to overseas 
> is less of the "more bang for the buck" variety, and more of the "pay peanuts 
> to hire monkeys" variety. And the "Canadian call centre", in the embodiment of  
> "Emily" the Bell Telephone Fairy, seems to work for no peanuts at all -- 
> electrons, maybe :-)
>
> It struck me how all this amounts to contempt for the customer. It all gives 
> the impression that we who pay the astronomical bills for the internet and 
> phone service are not really their first priority. For my part, it gives me a 
> feeling of being left out in the cold.
>
> Paul King
>
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>   
Reminds me the reasons we no longer use Sympatico or Bell. They never 
got anything right, and I remember my wife having a few choice 
descriptions of Emily.:)
--
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