Rogers and BitTorrent: another datapoint

[James Knott]

JoeHill wrote:
> On Thu, 26 Oct 2006 11:40:52 -0400
> James Knott got an infinite number of monkeys to type out:
> 
>> They should ban it anyway, just to get rid of all the security and spam 
>> issues.
> 
> Heh, if Symcraptico every ditched support for Windows, they could cut their
> 'Tech Support' (ROTFL!) staff down to like *one person* ;)
> 
> What kind of calls would they get? Jeez, *they'd* be calling *you* out of sheer
> loneliness and boredom!
> 

I had to call Symatico a few times, about a customer's connection.  This 
service is connected directly to some communications equipment, without 
a computer within 100 feet.  The "help" desk gets lost if the fix 
doesn't begin with "Click on the Start button".  When I tried to explain 
that there was no computer, I was told they don't support that situation 
and end of call.  This is for a large corporation, paying for business 
level service.  Turns out it was a Symatico problem, but until I put a 
Wikndows PC on the line, they didn't want to talk to me.


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