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[Gary Layng]

I've never had them hang up on me; I have had to filter out their incessant 
reminder.  After we successfully resolved the issue, I've assured them, "For 
someone who doesn't support Linux, you just did a pretty good job of 
supporting Linux!"

^_^

On June 13, 2006 10:59, Paul Mora wrote:
> On 6/13/06, Gary Layng <glayng-rieW9WUcm8FFJ04o6PK0Fg at public.gmane.org> wrote:
> > It frustrates me on those few times when I call them how frequently
> > (like, every other sentence) they say, "We don't support Linux."  I know
> > already. I'm not asking them to support Linux; I'm asking them to support
> > me.
>
> You've got to tell them what they want to hear, and filter as
> required.  When they say "Did you reboot your Windows box?" you say
> "Yes, I did."  Don't tell them you're running Linux, unless you want
> to hear the "Sorry, unsupported" line and get a nice hang up.
>
> pm

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