teksavvy

[Evan Leibovitch]

James Knott wrote:

>>>Personally I like to endorse and use ISPs that openly support Linux.  If
>>>the DSL has a problem I'm just not interested in installing MS-Windows
>>>just to prove that the problem is not at my end.  I don't run MS-Windows
>>>and I have better things to do than do a timewasting installation.
>>>      
>>>
>
>Define "support".
>  
>
In this context -- being able to diagnose connectivity and solve 
problems even though the customer is using Linux and can't set Windows 
in a certain way.

In this respect, Rogers is half there -- while their techs make it clear 
that their service does not guarantee
service for Linux clients, they still work with me. We are generally 
able to work through problems once they know I can use tools such as 
dig, traceroute, and ifconfig to help with the necessary diagnostics 
from my end. In most cases I can give them better information than they 
can get from customers with Windows diagnostics, which makes their work 
easier and as a result they're usually quite helpful.

(Of course, it doesn't matter what OS you use when the main resolution 
is usually "reboot the cablemodem :-P".)

- Evan

--
The Toronto Linux Users Group.      Meetings: http://tlug.ss.org
TLUG requests: Linux topics, No HTML, wrap text below 80 columns
How to UNSUBSCRIBE: http://tlug.ss.org/subscribe.shtml