sad commentary on THEIR ability

[Andrew Hammond]

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phil wrote:
> On May 12, 2005, at 9:06 AM, Rob Sutherland wrote:
> 
>> We have a right to expect that the people who spend public money do so
>> in an
>> informed manner - they are after all, getting paid to do that and if
>> they don't
>> do it then they should get called on it.
> 
> Though I agree we have that right, we would be rather silly to imagine
> that it actually happens.  I have made some attempts to raise issues
> with bureaucrats (letter-writing regarding Toronto hardware upgrades for
> Windows) and have seen nothing but paternalistic, complacent responses. 
> Even having worked in government some time ago, I don't have any
> wonderful ideas about how to cut through the fog.

Could it be that the reason you have recieve paternalistic and
complacent responses from bureaucrats is that the issues you raised
appeared childish and trivial to them? Maybe you'd have more success if
you tried to understand the issues that matter to them and then see
where solutions which would address your issues coincide with solutions
which would address theirs?

Drew
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