Reliable Apple Service provider

[Pavel Zaitsev]

Hi,
I am having terrible issues with my powerbook 15" keyboard, bought in 
Nov. 2004, I am just wondering if
any of  you have some personal contact with apple care enginner so I can 
determine what needs to be done
with it. I have already replaced keyboard 2 times @ Service centre on 
Spadina & College, to no avail.
Same problem presists. Apple representatives sort of adamant about what 
can be done about this issue
except taking it for repair... Any information would be great.
later,
pavel
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