testing Sympatico mail servers

[John Moniz]

David J Patrick wrote:

>Chris Gow wrote:
>
>  
>
>>On March 30, 2005 12:47 pm, David J Patrick wrote:
>> 
>>
>>    
>>
>>>the Sympatico mail servers have been acting strangely for me, for the
>>>last couple of weeks. smtp down for days at a time, and incoming mail
>>>arriving late.
>>>
>>>      
>>>
>>Have you complained to Bell about this? A friend of mine is having similar 
>>problems receiving email. He called and complained and got a month's free 
>>service.
>> 
>>
>>    
>>
>OH yeah ! Howling and growling ! Grumble MSN this, and Passport that !
>I leaned on the linux horn with a heavy hand. For your amusement, I've
>copied the latest here.
>=========
>
>I have been a loyal Bell Canada customer for over 20 years and used
>Sympatico for the past 5, or so. Several years ago I switched to linux
>(after huge frustrations with Windows) and with the help of the linux
>community, have been a happy sympatico customer.
>I'm not happy any more !
>The recent merger with Microsoft has broken several things for us (linux
>users) and I suspect this is no accident. In particular, the move to the
>MSN mail servers has resulted in truly poor mail handling. If I thought
>that this was temporary I would just live with it, but as you phase out
>the old smtp servers you are forcing all customers to "upgrade" to
>Passport authentication. As you may or may not know, Microsoft will not
>allow access to Passport sign-up with linux. This is a big problem.
>
>so what do I want ?
>1) I am paying for mail handling that I am not receiving. I would like a
>rebate for the week+ (and ongoing).
>
>2) wake up and smell the coffee ! linux is here. It is stable, secure,
>easy to use and free. People who try it, stay with it, and this year you
>will see linux adoption on an unprecedented scale. Your "What we don't
>support" webpage lists linux among "Out-of-date and server-based
>operating systems". This is grossly inaccurate; I run no servers and my
>entire system is upgraded daily.
>
> No-one can tell you what to use internally, be wall-to-wall Microsoft,
>if you like (and if you don't mind the down-time) but to be a
>world-class ISP you should recognize that your pals from Redmond are not
>the only game in town. Failing to do so will result in loss of customer
>base and big bad press.
>
>3) If your new policy is decidedly anti-linux (instead of the usual
>apathy) you should just be honest, and send a notice to your many
>linux-using customers alerting them that their chosen platform is "no
>longer welcome" giving them a chance to secure a more compatible ISP.
>
>I have been promised a response, in previous exchanges with Sympatico
>tech support, but my Inbox remains empty (see: technical difficulties ?)
>I expect a coherent response to this one.
>
>Sympatico customer, for now,
>David Patrick
>====
>
>
>Still no decent response, though. I think my days as a Sympatico
>customer are numbered.
>djp
>
They probably didn't get your e-mail :-)

I'm having problems also (just the past week though) and am not happy 
about it. Good to know when I start arguing with that I'm not the only one.

John.
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