Why I will not buy at OTA

[Ilya Palagin]

Peter Hiscocks wrote:
> Interesting story.
> 
> I've bought a lot of stuff from them over the years. I bought a tower from
> them at one point and about a year later the power supply gutted the
> machine, totally destroyed every thing in the box. I went back to OTA and
> said 'this is not supposed to happen. This power supply was defective'. They
> argued with me, but I have designed computer power supplies, so I know that
> they should have a crowbar circuit that prevents this from happening.

I've got a success story about OTA :-)

The desktop case I bought from them had defective power supply - output 
voltage was jumping and ASUS motherboard was beeping during high system 
load. I came to the shop, and they forwarded me to the service centre 
across the road. There was just one guy, who offered me to leave my PC, 
because he had no time for it. I asked if he could give me a spare power 
supply so I would replace it by myself. He refused, but offered to come 
back to the shop and get a replacement from them. In the shop (after 
listening a short speach about their customer policy) their CEO gave me 
a new PS and a screwdriver, I replaced it and went to the service centre 
to make sure that the new one is good. It was really good! :-)

Ilya.
--
The Toronto Linux Users Group.      Meetings: http://tlug.ss.org
TLUG requests: Linux topics, No HTML, wrap text below 80 columns
How to UNSUBSCRIBE: http://tlug.ss.org/subscribe.shtml