Sympatico outages ?

[StreetSmart]

I also have Rogers. On the modem there are a series of LED's if two are
flashing that usually indicates there is a problem with Rogers not me. If
the online LED is on and my internet is not working, I know it has something
to do with me.

Adam Raymond

-----Original Message-----
From: owner-tlug-lxSQFCZeNF4 at public.gmane.org [mailto:owner-tlug at ss.org]On Behalf Of James
Knott
Sent: Sunday, March 07, 2004 10:15 AM
To: tlug-lxSQFCZeNF4 at public.gmane.org
Subject: Re: [TLUG]: Sympatico outages ?


Lennart Sorensen wrote:
> On Sun, Mar 07, 2004 at 12:02:09AM -0500, Michael Wilson wrote:
>
>>i dont work for sympatico but I dont think you should
>>assume that they should provide free network support
>>for you. Most likely the reason they wanted you to
>>just connect a single computer is because they wanted
>>to confirm that it was in fact a sympatico problem,
>>not a device in your network. Thats a good
>>troubleshooting technique.
>>
>>I have worked PC LAN tech support and believe me,
>>there's a million PC LAN configurations. A tech
>>support agent cannot know all of them.
>
>
> <RANT>
>
> I personally think the way tech support at an ISP SHOULD work is that
> when you call the tech support person checks the network status rerpot
> for hte network to see if the network operations people are aware of any
> outages at the moment which might cause a problem.  Unfortunately with
> all the outsourcing of call answering many large ISPs are doing, they
> don't do anything other than follow scripts to check that your settings
> are right (which is essentially useless tech support in most cases).

I'm on Rogers and have noticed that when they're aware of a problem,
they'll put a message about it on the help line, which you then hear,
before you get to the support person..
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