Tech support/help desk software (oss)

[Sidney Shapiro]

> 
> Hi all,
> 
>    Here is a little bit of an odd question;
> 
>    Can anyone recommend help desk-style software package? I'm not sure
> what the proper title is for that type of software! What I need is a
way
> of issuing case numbers, maintain a searchable database of post issues
> (and their resolutions) with some way to sort various issues by topic
> (ie, Samba issues, Apache issues, etc) and, ideally, a way to let
other
> people search the issue/resolution database from the internet.
> 
>    I am going to google/sf for it but I wanted to see if anyone on the
> list had any particular pointers. Thanks!!
> 

Perhaps Perldesk is worth taking a look at.

Sid


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