Tech support/help desk software (oss)

[Mark Wadden]

Haven't used this myself, but a friend of mine likes it...

http://www.perldesk.com/

Quote from the site:
"PerlDesk is a fully featured browser based helpdesk/email management
application designed to streamline the operation of managing emails or
support requests, with built in tracking and response logging it is an ideal
solution for companies with one or more members of staff or for those who
want to organise client support."

Hope this helps!

--
Mark Wadden
Chief Software Engineer
Grey Matter Intelligent and Interactive Inc.
http://www.greymatter.ca/



----- Original Message -----
From: "Madison Kelly" <linux-5ZoueyuiTZhBDgjK7y7TUQ at public.gmane.org>
To: <tlug-lxSQFCZeNF4 at public.gmane.org>
Sent: Friday, January 23, 2004 9:09 AM
Subject: [TLUG]: Tech support/help desk software (oss)


> Hi all,
>
>    Here is a little bit of an odd question;
>
>    Can anyone recommend help desk-style software package? I'm not sure
> what the proper title is for that type of software! What I need is a way
> of issuing case numbers, maintain a searchable database of post issues
> (and their resolutions) with some way to sort various issues by topic
> (ie, Samba issues, Apache issues, etc) and, ideally, a way to let other
> people search the issue/resolution database from the internet.
>
>    I am going to google/sf for it but I wanted to see if anyone on the
> list had any particular pointers. Thanks!!
>
> Madison
>
> --
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--
The Toronto Linux Users Group.      Meetings: http://tlug.ss.org
TLUG requests: Linux topics, No HTML, wrap text below 80 columns
How to UNSUBSCRIBE: http://tlug.ss.org/subscribe.shtml