Tech support/help desk software (oss)

[Terrence Enger]

At 09:09 2004-01-23 -0500, you wrote:
>Hi all,
>
>   Here is a little bit of an odd question;
>
>   Can anyone recommend help desk-style software package? I'm not sure 
>what the proper title is for that type of software! What I need is a way 
>of issuing case numbers, maintain a searchable database of post issues 
>(and their resolutions) with some way to sort various issues by topic 
>(ie, Samba issues, Apache issues, etc) and, ideally, a way to let other 
>people search the issue/resolution database from the internet.
>
>   I am going to google/sf for it but I wanted to see if anyone on the 
>list had any particular pointers. Thanks!!
>
>Madison

bugzilla ?

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