Tech support/help desk software (oss)

[Madison Kelly]

Hi all,

   Here is a little bit of an odd question;

   Can anyone recommend help desk-style software package? I'm not sure 
what the proper title is for that type of software! What I need is a way 
of issuing case numbers, maintain a searchable database of post issues 
(and their resolutions) with some way to sort various issues by topic 
(ie, Samba issues, Apache issues, etc) and, ideally, a way to let other 
people search the issue/resolution database from the internet.

   I am going to google/sf for it but I wanted to see if anyone on the 
list had any particular pointers. Thanks!!

Madison

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