sympatico DSL connection and Mandrake 9.2

[David J Patrick]

Fraser Campbell wrote:

>On January 11, 2004 03:06 pm, David J Patrick wrote:
>
>  
>
>>suggestions welcomed
>>    
>>
>
>Presumably the DSL sync light is green on the modem?
>  
>
yup!

>Restart the adsl connection and look at the logfiles, see which files have 
>recently change in /var/log and look at them.  There should definitely be a 
>clue in the logs.  If you can't figure it out post a portion of the logfile 
>that you think is relevant.
>
>You've already suggested knoppix, if you have it, try it.
>  
>
I gave my last copy away, so I gotta d/l & burn another.

>If it's a password problem then you'll probably see "access denied" or 
>something obvious, if you do call Sympatico.
>  
>
the process didn't get that far.

>Here's my recent Sympatico story:
>
>I spent 3.5 hours talking my mother through setting up her Sympatico 
>connection (3 hours were because she forgets the alphabet when it's used in 
>conjunction with setting up anything on a computer).  It was obvious from the 
>logs that her username/password were not working.
>
>Finally at 00:30 (Saturday morning) I called Sympatico and found out that her 
>account was "suspended" and that I'd have to call back on Monday.  Monday 
>called my mom called them and found out that "there's nothing wrong with your 
>account, perhaps your software isn't installed correctly".  I told my mom to 
>reboot and to "try the Internet" and miraculously it was now working.  Moral 
>of the story, DO NOT trust the assholes that call themselves "Sympatico 
>support".
>
>Needless to say as soon as my mom's introductory rate with Sympatico is over 
>I'll be advising her to switch to another ISP.
>
>  
>
Sad story Fraser,
thanks for the continuing help.
(I tried for another hour today to ping, kill running pppd processes, 
edit pppoe.config files
and generally swear at the system.
My friend looked on with less and less amusement.
I have yet to try Knoppix and I did find somethink.pppsomething.tpd in 
/var/lock
but I was too chicken to nuke it.
grrrrrrr
djp

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