adsl connection

[Keith Mastin]

> Actually, I did go to EOL and I have tested the modem
> on one of their machine: it went flawlessly.
>
> With respect to the wire, when bell came, they tested
> the connection directly from the jack I am using but as
> well from the LAN cable plugged in the modem (the guy
> plugged the cable in a portable tester and said that it
> was okay).   Therefore, I am assuming that the LAN
> cable is okay, the modem is okay, the copper is okay
> and the CO is okay (but with Bell, you never know).
>
> I really would like to go with ADSL but I am afraid to
> run into the same problem with another provider.  The
> other solution for me would be to have Rogers while I
> am fixing my connection.
>
> Anyway, any other idea, Keith :-).

Well, the last thing on my list of things to check, unfortunately, is the
distance from the demarcation point to the CO. You could be getting some
signal degradation caused by distance, in which case without a repeater
you are SOL.

For Bell to open a trouble ticket at the CO level it needs to be initiated
by the customer, in this case EOL. If their tech support won't go up a
level then I would say it's time to collect the refund and move on. If you
take this info to one of the other adsl vendors you might get some action
on it.


-- 
Keith Mastin
BeechTree Information Technology Services Inc.
Toronto, Canada
(416)696 6070


--
The Toronto Linux Users Group.      Meetings: http://tlug.ss.org
TLUG requests: Linux topics, No HTML, wrap text below 80 columns
How to UNSUBSCRIBE: http://tlug.ss.org/subscribe.shtml