Windows refund: stymied

[Lennart Sorensen]

On Thu, Aug 28, 2003 at 09:54:59PM -0400, Ian Goldberg wrote:
> I spent all afternoon on the phone with Dell.  It turns out the Windows
> refund issue didn't even come up, because (get this), when you boot the
> computer, you're presented with a *Dell* screen that forces you to say
> you've read and agreed to all the EULAs for the software on the system.
> 
> Trick is, they don't give them to you.
> 
> No one at Dell seemed perplexed by this.  I was being forced to say I've
> read agreements I don't have.  So we didn't even get to the bit where I
> could point to the "refund" clause in the Windows EULA, since I was
> never presented with it in the first place.
> 
> The whole story:
> 
> http://www.cypherpunks.ca/dell.html
> 
> This is the next level above "click-through" licenses. Now, they figure
> no one reads the EULAs anyway, so why bother even providing a copy?
> They'll click "I've read and agreed" anyhow.

I wonder if it is time Dell started shipping a bit more paper with their
machines.  License agreements for example. :)

Well IBM does sell laptops with Linux preinstalled.  Not sure if anyone
else does, or if anyone sells laptops with no software at all.

Lennart Sorensen
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