[GTALUG] Landline and Bell revisited.

[Don Tai]

Bell faces human rights complaint over allegations of inaccessibility for
blind customers
https://globalnews.ca/news/9373449/bell-human-rights-complaint/

On Thu, 7 Sept 2023 at 11:25, Don Tai <dontai.canada at gmail.com> wrote:

> this is a human rights issue. Contact the Bell Communications ombudsman
> first, but can't find a direct route:
> https://support.bell.ca/how-to-resolve-a-concern
>
> The next step is the CRTC:
> For regulated services, contact the CRTC at:
> Canadian Radio-television and Telecommunications Commission
> Ottawa, Ontario
> Canada, K1A 0N2
>
> On Thu, 7 Sept 2023 at 11:07, Karen Lewellen via talk <talk at gtalug.org>
> wrote:
>
>> The key word is that you cannot conceive of what would cause my brain
>> issues...you are not a medical professional.
>> The  ability to even capture auditory processing disorders, mine came via
>> a  slight stroke in a surgery, did not even exist ten years ago.
>> I respect our professional background in your field..but that does not
>> make
>> you  an expert in
>>   others.
>> That you cannot conceive of my situation does not  mean anything
>> important here , because you are not a medical professional.
>> Please stop trivializing my circumstance by outlining your expertise as
>> if
>> it  carried any weight..it does not.
>> I am personally very tired of hiving to defend explain and micromanage my
>> body to techs who claim to know more than medical tests because they have
>> never seen it before.
>>
>>
>> On Thu, 7 Sep 2023, James Knott wrote:
>>
>> > On 2023-09-07 10:35, Karen Lewellen wrote:
>> >>  may I ask what method of suicide will be best then?
>> >>  From what you say, in spite of the aquired brain injury I currently
>> >>  experience, and its medical documentation, my being able to use analog
>> >>  phone service until less than a year ago,  and the like, my body is
>> too
>> >>  much trouble to keep alive, no longer can communicate with the outside
>> >>  world safely, do my job, etc without the seizures all VOIp services
>> cause
>> >>  me..with tests to support this.
>> >>  Seems like a fine time to go according to you,  since according to
>> you,
>> >>  I cannot achieve what I have done just fine, even with the physical
>> >>  resources for it here in my house, or existing analog customers being
>> >>  around
>> >
>> > First off, I cannot comment on your health issues.  However, I can
>> comment
>> > on telecom issues, having worked in the field for over half a century.
>> The
>> > world is moving to IP for just about everything and that over fibre.
>> > Carriers, such as Bell or Rogers, run fibre out into the community, in
>> some
>> > cases converting to copper in the neighbourhood and more and more often
>> > directly in the consumer's home or office.
>> > Second, I first came across digital audio, for phone service in 1975
>> and it's
>> > been growing ever since.  A bit about me, I started working in telecom
>> in
>> > 1972.  I spent 23 years working for CN Telecommunications, CNCP and
>> Unitel,
>> > as the company ownership changed.  Most of that time I worked as a
>> > technician, but for my last 5 years, I was in planning, where I planned
>> the
>> > installation of telecom equipment, both in the office at 151 Front St.
>> W. as
>> > well as customer sites in downtown Toronto.  Even back then, everything
>> I
>> > worked on was 100% digital.  That was almost 30 years ago.  Since then,
>> my
>> > work has been largely services provided over IP, including voice.  It
>> been
>> > years since I've seen voice provided over anything other than IP.  Even
>> some
>> > of the old Time Division Multiplex (TDM) services were emulated over IP.
>> >
>> > As someone with all that experience, I cannot conceive of anything that
>> would
>> > contribute to your issues, other than possibly getting a CODEC that
>> tries to
>> > minimize bandwidth to the point that it causes noticeable distortion.
>> With
>> > the bandwidth available now, there's no reason for such CODECs to be
>> used.
>> >
>> > Regardless, I wouldn't be surprised if Bell is unable to provide what
>> you
>> > want.  I know Rogers can't.  Even if Bell were able to provide it, your
>> > calls would be analog only as far as their office, if that far.
>> Everything
>> > beyond would be digital, likely over IP.
>> >
>> >
>> >
>> >---
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>>
>
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