[GTALUG] Landline and Bell revisited.

[Don Tai]

this is a human rights issue. Contact the Bell Communications ombudsman
first, but can't find a direct route:
https://support.bell.ca/how-to-resolve-a-concern

The next step is the CRTC:
For regulated services, contact the CRTC at:
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
Canada, K1A 0N2

On Thu, 7 Sept 2023 at 11:07, Karen Lewellen via talk <talk at gtalug.org>
wrote:

> The key word is that you cannot conceive of what would cause my brain
> issues...you are not a medical professional.
> The  ability to even capture auditory processing disorders, mine came via
> a  slight stroke in a surgery, did not even exist ten years ago.
> I respect our professional background in your field..but that does not
> make
> you  an expert in
>   others.
> That you cannot conceive of my situation does not  mean anything
> important here , because you are not a medical professional.
> Please stop trivializing my circumstance by outlining your expertise as if
> it  carried any weight..it does not.
> I am personally very tired of hiving to defend explain and micromanage my
> body to techs who claim to know more than medical tests because they have
> never seen it before.
>
>
> On Thu, 7 Sep 2023, James Knott wrote:
>
> > On 2023-09-07 10:35, Karen Lewellen wrote:
> >>  may I ask what method of suicide will be best then?
> >>  From what you say, in spite of the aquired brain injury I currently
> >>  experience, and its medical documentation, my being able to use analog
> >>  phone service until less than a year ago,  and the like, my body is too
> >>  much trouble to keep alive, no longer can communicate with the outside
> >>  world safely, do my job, etc without the seizures all VOIp services
> cause
> >>  me..with tests to support this.
> >>  Seems like a fine time to go according to you,  since according to
> you,
> >>  I cannot achieve what I have done just fine, even with the physical
> >>  resources for it here in my house, or existing analog customers being
> >>  around
> >
> > First off, I cannot comment on your health issues.  However, I can
> comment
> > on telecom issues, having worked in the field for over half a century.
> The
> > world is moving to IP for just about everything and that over fibre.
> > Carriers, such as Bell or Rogers, run fibre out into the community, in
> some
> > cases converting to copper in the neighbourhood and more and more often
> > directly in the consumer's home or office.
> > Second, I first came across digital audio, for phone service in 1975 and
> it's
> > been growing ever since.  A bit about me, I started working in telecom
> in
> > 1972.  I spent 23 years working for CN Telecommunications, CNCP and
> Unitel,
> > as the company ownership changed.  Most of that time I worked as a
> > technician, but for my last 5 years, I was in planning, where I planned
> the
> > installation of telecom equipment, both in the office at 151 Front St.
> W. as
> > well as customer sites in downtown Toronto.  Even back then, everything
> I
> > worked on was 100% digital.  That was almost 30 years ago.  Since then,
> my
> > work has been largely services provided over IP, including voice.  It
> been
> > years since I've seen voice provided over anything other than IP.  Even
> some
> > of the old Time Division Multiplex (TDM) services were emulated over IP.
> >
> > As someone with all that experience, I cannot conceive of anything that
> would
> > contribute to your issues, other than possibly getting a CODEC that
> tries to
> > minimize bandwidth to the point that it causes noticeable distortion.
> With
> > the bandwidth available now, there's no reason for such CODECs to be
> used.
> >
> > Regardless, I wouldn't be surprised if Bell is unable to provide what
> you
> > want.  I know Rogers can't.  Even if Bell were able to provide it, your
> > calls would be analog only as far as their office, if that far.
> Everything
> > beyond would be digital, likely over IP.
> >
> >
> >
> >---
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