[GTALUG] Rogers "Anyplace TV" does not support Firefox

[Dave Collier-Brown]

Depends on the company. Some (you can guess who) figure they've got you,
and they should minimize their customer support costs by actively
pissing people off in order to drive them away.

Others, including ones of the size of Sun and above, worry about losing
customers.

Many need a clue-stick (;-))

--dave

On 2019-03-11 4:32 p.m., o1bigtenor wrote:
> On Mon, Mar 11, 2019 at 10:34 AM David Collier-Brown via talk
> <talk at gtalug.org> wrote:
>> The help-desk is tasked with making you happy with what you have. In
>> many companies they are forbidden to take bug reports.  You often have
>> to ask for their "escalations manger", and sometimes explain to them
>> what that is (;-))
>>
> Well - - - as one who has totally given up on getting big business to
> understand
> their imminent demise (when you keep pissing off your customer you WILL
> eventually lose them even if there are almost no other games in town at the
> time - - - someone will show up!) I've gotten to where I don't talk much with
> the first level, sometimes to the second and find that the back room boys don't
> like it when their sacred premises are proven to be 'wrong'.
>
> Dee
>
--
David Collier-Brown,         | Always do right. This will gratify
System Programmer and Author | some people and astonish the rest
dave.collier-brown at indexexchange.com |              -- Mark Twain


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