[GTALUG] Fwd: Bell Fibe -- thoughts?

William Porquet william at 2038.org
Wed Aug 24 09:21:10 EDT 2016


Another Bell support caveat involving Fibe that I never thought I'd
have to deal with...

My parents decided to come visit Toronto to help in the sale of a
condo we own together. I didn't have Internet or cable at the
location. So my mum calls up Bell in Nova Scotia and orders a 3-month
trial special offer, and then gives the installation address to the
condo in Toronto. It gets installed, dry loop, Internet box, PVR, no
problem. Works pretty good all told. Then the first time I call for
tech support, I'm told that Bell has no record of my dry loop number.
Nada. Zip. I don't exist.

After some investigation it comes out that actually we're not a Bell
customer. We're a Bell *Aiant* customer. Apparently the east-coast
merger a number of years back made for some interesting wrinkles in
support structure. Another toll-free number. I finally got my default
admin password. (It was "admin" by the way.)

As if this wasn't bad enough (there are *two* Bells?!)... Then my mum
decides to transfer the aforementioned Vibe connection to my new
apartment in Toronto. Same rigmarole to start, plus several transfers
to overseas call-centres before she *finally* got an order number and
I could arrange a Bell tech visit to get the wires hooked up.

This might be an edge case, but it's a good example of how internally
fscked up Bell is as a corporation.

Cheers,
William

On 24 August 2016 at 06:55, James Knott via talk <talk at gtalug.org> wrote:
> On 08/23/2016 11:46 PM, Amos H. Weatherill via talk wrote:
>> The other major problem with the Fibe Service is that they refuse to
>> provide Static IP Addresses with their Residental Service Offerings.
>
> IIRC, with Bell, your host name changes with the IP address, unlike
> Rogers, where your host name won't change, unless you change hardware.
> Also, with Rogers, the IP address changes so seldom, it's virtually
> static.  Rogers also has IPv6 available now.  Does Bell?
> ---
> Talk Mailing List
> talk at gtalug.org
> https://gtalug.org/mailman/listinfo/talk



-- 
William Porquet, M.A. ⁂ mailto:william at 2038.orghttp://www.2038.org/
"I do not fear computers.  I fear the lack of them." (Isaac Asimov)


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