Cutting the Cord

[Stewart C. Russell]

On 13-04-21 01:17 AM, Evan Leibovitch wrote:
> 
> Anything I can't find on Netflix ...

Don't forget the extra $5/month for http://www.unblock-us.com/ — it
gives you access to US/UK/European Netflix. Canadian Netflix is a bit
thin in comparison. Best to only set the device your viewing Netflix
from to use Unblock-US's VPN, rather than at the router. They're more
geared from streaming than uploading, and they didn't like my home's
five computers blasting hourly updates to Crashplan at all.

On 13-04-21 01:25 AM, D. Hugh Redelmeier wrote:
>
> My impression is that TekSavvy isn't the same as old TekSavvy. ...

I don't think that model would have scaled. Old (c. 2006) TekSavvy
technical support for the GTA was a bloke in Hamilton's cell number. It
was a family-run shop then, and you couldn't keep it that way with the
number of customers they have now.

While TS's tech support isn't as stellar as it used to be, they will
call you back, and they will skip at least a level of Bell's “Have you
tried turning it off and on again?” helpdesk. I've had TS support people
on the line for over an hour, going through every diagnostic that could
be plaguing my 25/10 setup. The difficulty with any kind of technical
support debugging is it seldom deals with the root cause: you get just
enough to get the current problem to go away, but not quite enough to
keep it coming back.

It appears that /someone/ at either Bell or TekSavvy periodically resets
line profiles to defaults for DSL. For some reason, my line works best
on a non-standard profile. Every six months or so, my network speed
drops to almost nothing, and I have to bug TekSavvy to restore it. Both
TekSavvy and Bell plead ignorance, and I'm sure not doing anything to
it. But this is just my DSL gripe, and it won't affect you, Evan.

Now, if only I could do something about my $72/month Bell landline bill ...

cheers,
 Stewart
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