Teksavvy Nightmare/Need a new modem

Bob Jonkman bjonkman-w5ExpX8uLjYAvxtiuMwx3w at public.gmane.org
Sat Apr 13 07:17:36 UTC 2013


Hi Thomas: If you should ever be in need of a Thomson modem again, try
Acme Telephone (yes, that's a real company. But no coyotes, no
roadrunners).

http://acmetelephone.ca/
http://www.speedtouch.ca/typesearch.php

I've bought a few modems from them.  Generally, next day delivery (but
then I'm only a few kilometers away).

--Bob.


 On 13-04-11 08:23 AM, Thomas Milne wrote:
> On Sat, Apr 6, 2013 at 2:03 PM, Thomas Milne
> <thomas.bruce.milne-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org>wrote:
>
>> I asked Teksavvy to hook me up to their 15MB service almost three weeks
>> ago.
>>
>> They said that in order to complete this, they would need to send out a
>> tech to install a splitter between 12 and 9 pm, April 2. April 2 came, I
>> waited, no show. Called the next day, they apologized but said we would
>> need to wait another 3 days and still hang at home for nine hours. Okay, we
>> wait. Second time, no show.
>>
>> Now they are saying we need to wait til Tuesday, and again hang out from
>> 12 to 9 pm. That ain't gonna happen.
>>
>> Anyone know something about Teksavvy that can explain why they are being
>> so negligent? It's like they've abandoned all effort at actually doing
>> anything, and are now focusing on just obtaining more market share.
>>
>> Also, since my wife works at Bell, we are thinking of getting their
>> internet service since we can probably get a break on the price. Any
>> thoughts? I know there a lot of emotional and political reasons to avoid
>> Bell, but what are the likely technical pitfalls?
>>
>> Anyway, just feel totally lost at this point. I can't believe Teksavvy has
>> declined so precipitously in terms of their customer care.
>>
>> --
>> Thomas Milne
>>
>
> Well guess what? It turns out I do not need a splitter at all. Well, maybe
> I did, but what I really needed was a NEW MODEM.
>
> GAAAAAGGGAAARRRRGGGHJHH!
>
> Okay, now that I've got that out of my system, can anyone tell me where to
> get a Speedtouch 516 modem? Canada Computers says they are out of stock.
> Someone recommended Tiger Direct but I do not see it on their site. I would
> like a Speedtouch so that Teksavvy will support it, I know that supposedly
> any ADSL2+ modem should work.
>
> The saga continues. I guess I've decided to treat Teksavvy the way I would
> my children, and so I will try to be patient and understanding of their
> youthful carelessness.
>


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