Teksavvy Nightmare/Need a new modem

[Maxcess]

Something I have noticed with all online stores I have communicated with. There online store is NOT up to date!
Ms office 2010 was in stock at tigerdirect, and the router I just got was not on canada computer online list either.

I am glad to hear you found one.

Abby
----- Original Message -----
From: Thomas Milne
Sent: 04/11/13 10:27 AM
To: tlug
Subject: Re: [TLUG]: Teksavvy Nightmare/Need a new modem

On Thu, Apr 11, 2013 at 8:23 AM, Thomas Milne < thomas.bruce.milne at gmail.com > wrote:

On Sat, Apr 6, 2013 at 2:03 PM, Thomas Milne < thomas.bruce.milne at gmail.com > wrote:
I asked Teksavvy to hook me up to their 15MB service almost three weeks ago.

They said that in order to complete this, they would need to send out a tech to install a splitter between 12 and 9 pm, April 2. April 2 came, I waited, no show. Called the next day, they apologized but said we would need to wait another 3 days and still hang at home for nine hours. Okay, we wait. Second time, no show.

Now they are saying we need to wait til Tuesday, and again hang out from 12 to 9 pm. That ain't gonna happen.

Anyone know something about Teksavvy that can explain why they are being so negligent? It's like they've abandoned all effort at actually doing anything, and are now focusing on just obtaining more market share.

Also, since my wife works at Bell, we are thinking of getting their internet service since we can probably get a break on the price. Any thoughts? I know there a lot of emotional and political reasons to avoid Bell, but what are the likely technical pitfalls? 

Anyway, just feel totally lost at this point. I can't believe Teksavvy has declined so precipitously in terms of their customer care.
 -- 
Thomas Milne
Well guess what? It turns out I do not need a splitter at all. Well, maybe I did, but what I really needed was a NEW MODEM.

GAAAAAGGGAAARRRRGGGHJHH!

Okay, now that I've got that out of my system, can anyone tell me where to get a Speedtouch 516 modem? Canada Computers says they are out of stock. Someone recommended Tiger Direct but I do not see it on their site. I would like a Speedtouch so that Teksavvy will support it, I know that supposedly any ADSL2+ modem should work.

The saga continues. I guess I've decided to treat Teksavvy the way I would my children, and so I will try to be patient and understanding of their youthful carelessness.

I just got off the phone with Canada Computers, it turns out they do have one and it is at their location here in Etobicoke. For once I did luck out. In a way.
--
Thomas Milne
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://gtalug.org/pipermail/legacy/attachments/20130411/52030229/attachment.html>