Teksavvy Nightmare/Need a new modem

[Thomas Milne]

On Sat, Apr 6, 2013 at 2:03 PM, Thomas Milne
<thomas.bruce.milne-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org>wrote:

> I asked Teksavvy to hook me up to their 15MB service almost three weeks
> ago.
>
> They said that in order to complete this, they would need to send out a
> tech to install a splitter between 12 and 9 pm, April 2. April 2 came, I
> waited, no show. Called the next day, they apologized but said we would
> need to wait another 3 days and still hang at home for nine hours. Okay, we
> wait. Second time, no show.
>
> Now they are saying we need to wait til Tuesday, and again hang out from
> 12 to 9 pm. That ain't gonna happen.
>
> Anyone know something about Teksavvy that can explain why they are being
> so negligent? It's like they've abandoned all effort at actually doing
> anything, and are now focusing on just obtaining more market share.
>
> Also, since my wife works at Bell, we are thinking of getting their
> internet service since we can probably get a break on the price. Any
> thoughts? I know there a lot of emotional and political reasons to avoid
> Bell, but what are the likely technical pitfalls?
>
> Anyway, just feel totally lost at this point. I can't believe Teksavvy has
> declined so precipitously in terms of their customer care.
>
> --
> Thomas Milne
>


Well guess what? It turns out I do not need a splitter at all. Well, maybe
I did, but what I really needed was a NEW MODEM.

GAAAAAGGGAAARRRRGGGHJHH!

Okay, now that I've got that out of my system, can anyone tell me where to
get a Speedtouch 516 modem? Canada Computers says they are out of stock.
Someone recommended Tiger Direct but I do not see it on their site. I would
like a Speedtouch so that Teksavvy will support it, I know that supposedly
any ADSL2+ modem should work.

The saga continues. I guess I've decided to treat Teksavvy the way I would
my children, and so I will try to be patient and understanding of their
youthful carelessness.

-- 
Thomas Milne
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