Teksavvy Nightmare

[Thomas Milne]

On Mon, Apr 8, 2013 at 12:47 PM, Lennart Sorensen <
lsorense-1wCw9BSqJbv44Nm34jS7GywD8/FfD2ys at public.gmane.org> wrote:

> On Sat, Apr 06, 2013 at 02:03:22PM -0400, Thomas Milne wrote:
> > I asked Teksavvy to hook me up to their 15MB service almost three weeks
> ago.
> >
> > They said that in order to complete this, they would need to send out a
> > tech to install a splitter between 12 and 9 pm, April 2. April 2 came, I
> > waited, no show. Called the next day, they apologized but said we would
> > need to wait another 3 days and still hang at home for nine hours. Okay,
> we
> > wait. Second time, no show.
> >
> > Now they are saying we need to wait til Tuesday, and again hang out from
> 12
> > to 9 pm. That ain't gonna happen.
> >
> > Anyone know something about Teksavvy that can explain why they are being
> so
> > negligent? It's like they've abandoned all effort at actually doing
> > anything, and are now focusing on just obtaining more market share.
> >
> > Also, since my wife works at Bell, we are thinking of getting their
> > internet service since we can probably get a break on the price. Any
> > thoughts? I know there a lot of emotional and political reasons to avoid
> > Bell, but what are the likely technical pitfalls?
> >
> > Anyway, just feel totally lost at this point. I can't believe Teksavvy
> has
> > declined so precipitously in terms of their customer care.
>
> Their problem is that Bell is doing all the work and from what I have
> heard Bell's system for booking work makes it very easy to think you
> have booked something when you haven't.
>
>
I know that Bell has it's own issues, but this has gone way beyond what can
be blamed on Bell. Teksavvy doesn't even seem to have the wherewithal to
keep commitments to call people back or provide consistent or accurate
information. At some point, it is up to Teksavvy to identify the problems
and work around them.

In fact, to learn that this is an issue Teksavvy might have known about
prior to me having a problem makes it even harder for them to avoid
responsibility. They can't just keep saying, 'oh well it's Bell's fault'
indefinitely.

-- 
Thomas Milne
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