Teksavvy Nightmare

[Michael MacLeod]

All interesting info, but not really germane to the original complaint.
Whether it's a bell tech or a subcontractor, it's not a TekSavvy tech.
Fault lies with bell (or persons contacted to them).
On 2013-04-07 7:04 PM, "Scott Sullivan" <scott-lxSQFCZeNF4 at public.gmane.org> wrote:

> On 04/07/2013 06:58 PM, Scott Sullivan wrote:
>
>> On 04/06/2013 02:25 PM, Scott Allen wrote:
>>
>>> On 6 April 2013 14:07, Michael MacLeod <mikemacleod-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org> wrote:
>>>
>>>> TekSavvy has no techs. Those tech visits are Bell techs.
>>>>
>>>
>>> Thomas said that the tech had to come to install a splitter. If that's
>>> the case, then it's probably a cable Internet install. That would mean
>>> Rogers tech, not a Bell techs. It's the same situation, though.
>>>
>>
>> Actually, this is DSL and the splitter their referring to is actually a
>> DSL filter installed at the Demarcation point to to filter out DSL on
>> all the inside wiring.
>>
>
> So, after the Demarcation point. From the NID you'll typically have a
> single wire per phone line coming into the home. Somewhere between where
> the rest of the home splits off from that connection and the NID is where
> the splitter will be inserted.
>
>  http://csmedia.corning.com/**CableSystems/images/dsl/cps-**
>> dtv2-0w-cn_a_zoom.jpg<http://csmedia.corning.com/CableSystems/images/dsl/cps-dtv2-0w-cn_a_zoom.jpg>
>>
>>
>> Additional, it's not actually Bell Technicians doing this work. Bell's
>> Techs handle bringing the DSL to the Demarcation Point. In most homes
>> his is the little grey box outside called the NID (Network Interface
>> Device). The Techs that come inside to handle and inside wiring and the
>> installations of these DSL Filters/Splitters is a Third Party Company
>> that Bell Contracts for this specific work. As far as I know the only
>> use them for the Wholesale ISPs like TekSavvy.
>>
>>
>
> --
> Scott Sullivan
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