Teksavvy Nightmare

[Michael MacLeod]

TekSavvy has no techs. Those tech visits are Bell techs. TekSavvy has no
leverage with Bell to ensure that Bell techs actually do their job. This is
just one of many problems with how the telecom industry in Canada is setup
and regulated. Believe me, if TekSavvy could actually do anything to ensure
that techs did visit when they were supposed to, they would.


On Sat, Apr 6, 2013 at 2:03 PM, Thomas Milne
<thomas.bruce.milne-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org>wrote:

> I asked Teksavvy to hook me up to their 15MB service almost three weeks
> ago.
>
> They said that in order to complete this, they would need to send out a
> tech to install a splitter between 12 and 9 pm, April 2. April 2 came, I
> waited, no show. Called the next day, they apologized but said we would
> need to wait another 3 days and still hang at home for nine hours. Okay, we
> wait. Second time, no show.
>
> Now they are saying we need to wait til Tuesday, and again hang out from
> 12 to 9 pm. That ain't gonna happen.
>
> Anyone know something about Teksavvy that can explain why they are being
> so negligent? It's like they've abandoned all effort at actually doing
> anything, and are now focusing on just obtaining more market share.
>
> Also, since my wife works at Bell, we are thinking of getting their
> internet service since we can probably get a break on the price. Any
> thoughts? I know there a lot of emotional and political reasons to avoid
> Bell, but what are the likely technical pitfalls?
>
> Anyway, just feel totally lost at this point. I can't believe Teksavvy has
> declined so precipitously in terms of their customer care.
>
> --
> Thomas Milne
>
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