Teksavvy Nightmare

[Thomas Milne]

I asked Teksavvy to hook me up to their 15MB service almost three weeks ago.

They said that in order to complete this, they would need to send out a
tech to install a splitter between 12 and 9 pm, April 2. April 2 came, I
waited, no show. Called the next day, they apologized but said we would
need to wait another 3 days and still hang at home for nine hours. Okay, we
wait. Second time, no show.

Now they are saying we need to wait til Tuesday, and again hang out from 12
to 9 pm. That ain't gonna happen.

Anyone know something about Teksavvy that can explain why they are being so
negligent? It's like they've abandoned all effort at actually doing
anything, and are now focusing on just obtaining more market share.

Also, since my wife works at Bell, we are thinking of getting their
internet service since we can probably get a break on the price. Any
thoughts? I know there a lot of emotional and political reasons to avoid
Bell, but what are the likely technical pitfalls?

Anyway, just feel totally lost at this point. I can't believe Teksavvy has
declined so precipitously in terms of their customer care.

-- 
Thomas Milne
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://gtalug.org/pipermail/legacy/attachments/20130406/906ce1a9/attachment.html>