[OT] Continuing Rogers Internet Problems

[Stephen]

I need some help from the network experts here.

Losing a packet is now rare, but some have times two orders of magnitude 
higher than most of the stream:

64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=1 ttl=58 
time=11.5 ms
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=2 ttl=58 
time=24.9 ms
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=3 ttl=58 
time=9.22 ms
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=4 ttl=58 
time=276 ms
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=5 ttl=58 
time=836 ms
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=6 ttl=58 
time=8.83 ms
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=7 ttl=58 
time=9.31 ms
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=8 ttl=58 
time=10.6 ms
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=9 ttl=58 
time=8.93 ms
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=10 ttl=58 
time=9.99 ms
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=11 ttl=58 
time=22.5 ms
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=12 ttl=58 
time=16.0 ms
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=13 ttl=58 
time=4054 ms   *****************************
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=14 ttl=58 
time=3058 ms   *****************************
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=15 ttl=58 
time=2060 ms   *****************************
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=16 ttl=58 
time=1079 ms   *****************************
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=17 ttl=58 
time=79.4 ms
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=18 ttl=58 
time=9.84 ms
64 bytes from hp10.hostpapa.com (69.90.160.115): icmp_req=19 ttl=58 
time=10.1 ms


This still creates havoc when downloading a large file or watching a 
YouTube video.

Before I call Rogers again, I am seeking advise on how to address this 
issue with them. I am concerned that they will say that as long as all 
the packets arrive there is no problem.

Thanks

-- 
Stephen
--
The Toronto Linux Users Group.      Meetings: http://gtalug.org/
TLUG requests: Linux topics, No HTML, wrap text below 80 columns
How to UNSUBSCRIBE: http://gtalug.org/wiki/Mailing_lists