Rogers goes Linux Hostile

[Ori Idan]

On Mon, Jul 9, 2012 at 6:18 PM, William Muriithi <william.muriithi-Re5JQEeQqe8 at public.gmane.orgm
> wrote:

> >> My guess is this Live Agent is a way for Rogers to conceal the heavy
> >> accents of their support staff from their customers.
> Not necessary to read this as Linux hostile, most company's support
> people are only familiar with Windows, so as long as you can make them
> feel you are on Windows and translate whatever they are advising to
> Linux equivalent, you may be fine
> >
> >
> > You mean the heavy Indian accent? I like their accent, it's a little bit
> > funny sometimes but I like it.
> >
> Ha, remind me of an article I read recently about the accent premium.
> Have a look at it here
>
> http://www.economist.com/node/21557350
> This part is a little sad for anyone who have accent :(
> And they aren’t drawn to Manila by cheap labour. Wages in the
> Philippines are slightly higher than in India since the Filipino
> accent commands a premium.
>
> I now live in Israel and since the language spoken here is not English,
non of the ISP's or other companies out source the support to other
countries. This does not change the fact that customer support and even
technical support hardly have any idea of what Linux is and sometimes can't
even solve windows related problems :-)

-- 
Ori Idan
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