Trouble logging into Powerstream E-billing website

[Ori Idan]

On Thu, Oct 27, 2011 at 2:52 AM, Steven Woon <woon.steven-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org> wrote:

> Sorry for my rant.  Just like to know if anyone has the same problem.
>
> My email to Powerstream customer service:
> "I have trouble with logging to
> https://www.powerstream.ca/app/pages/RESWELCOME.jsp from my PC running
> Firefox 7.0.1/Ubuntu 10.04.  The Account # field does not respond to key
> strokes.
>
> No problem logging into my account using WinXP.  Unfortunately, I do most
> of my Internet banking and transactions stuff with my more secured Ubuntu
> PC.  Looks like I may have to go back to paper billing."
>
>
> Response from Powerstream:
> "Good evening, thank you for your email below.  Sorry for the delay in
> answering your request, however, I had our webmaster looking into this issue
> and she had to pass along to the creator of our website, as she has never
> come across a situation like this before.  According to the creator of our
> website, unfortunately, because Ubuntu is an open source operating system,
> it does not seem to be compatible with our system and because this is the
> first and only request like this, at this time we will not be able to assist
> you with trying to have our system handle Ubuntu.  In the future, if we do
> receive more requests like yours, we may look into further programming which
> would allow your system to be compatible with ours.
>
> Sorry I could not be of assistance to you, but if you do require anything
> further, I would be happy to assist you.
>
> Thank you.
>
> (Name withheld to protect the clueless)
> Senior Customer Relations Rep.
> POWERSTREAM INC. <1%20877%20963%206900%2C%20ext.%2035213>
> (clueless)@powerstream.ca"
>

At least they did not say that since Ubuntu is an open source system, it is
less secure and thus not supported by their web system, some people in
Israel got such an answer from Israel banks that believe it or not, still
support only IE.
Now to your problem, I tried entering numbers to this field (using Ubuntu
11.04 and firefox 7.0) and had no problem entering numbers, I tried letters
and could not, so I guess they have JavaScript that validates only numbers.
So there is nothing I can see with their web site.

-- 
Ori Idan
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