IPv4 to IPv6...

[Lennart Sorensen]

On Thu, Oct 07, 2010 at 11:52:36AM -0400, Christopher Browne wrote:
> Bingo.  Renting users a more sophisticated, hence higher rental fee,
> device is a larger revenue stream, and I used to pretty regularly get
> calls from Bell hawking this.
> 
> BTW, I speak as a "not loving, but not particularly disgruntled" user
> that happens to use Sympatico.  I haven't had a need to touch anything
> frequently, so the problems people report are ones I have (thus far)
> evaded.
> 
> My worst problem was when they forced an upgrade because the
> circa-2001 ADSL "modem" wasn't compatible with whatever newish network
> hardware they were moving to.  The painful part was the several day
> outage.  And I noticed pretty material speed increases afterwards, so
> I haven't grand complaints.

Yeah that was when they finally removed the last of the old proprietary
Nortel DSL gear.  I think they started rolling out the standards compliant
ADSL in 98 or 99, and eventually decided to stop supporting the old stuff.

> My main complaint that hasn't justified "making a leap" yet is the
> periodic "junk mail" calls where they try to sell supplementary
> services.  Usually one of:
>  - We've got this cool "security software."  Oh, you're not running
> Windows...  (This is the time I pick
>    the most obscure thing on my network, usually the laptop running
> FreeBSD, as "what I'm running."
>    "You don't have a FreeBSD version?  How sad...")
>  - Would you like a wireless router?  Only a few bucks more per month...
> 
> The sad bit is that I know in *an instant* from the accents I hear that:
>  - It's Bell, hiring a 3rd world call centre
>  - They're operating their *sales centre* in the 3rd world
>  - If they chose to offer *more* service, it could be "cheaper but better"
>  - But reality is that they're offering less, and worse, service,
> because it's cheaper.
> 
> The 3rd world call centre thing saddens me more than Bell's lack of
> technical acumen.
> 
> Not only are they not particularly "world class," they've not got
> terribly much "class"...

Yeah they are quite bad that way.

-- 
Len Sorensen
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